Terms of Service

Effective: March 2026

Overview

These Terms of Service are a legal agreement between you and WeaveHub Technologies LLC ("WeaveHub", "WeaveHub Technologies", "we", "us"). They govern your use of all WeaveHub products — including PocketSync (formerly HealthSync), PocketNOC, PocketSOC, PocketIntel, PocketStack, WeaveLedger, and the WeaveHub websites (collectively, the "Services"). By using any Service, you agree to these terms.

Product-Specific Terms

Each product has additional terms that apply to its use:

Where a product-specific terms document conflicts with these umbrella terms, the product-specific terms prevail for that product.

Eligibility

You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the Services.

Your Data & Permissions

You control which data you share with each product and which integrations you configure. You are responsible for the accuracy of all configuration settings (webhook URLs, API endpoints, credentials, etc.) and for ensuring you have authorization to access any third-party systems you connect.

Each product has its own specific data and permissions language; see the product-specific terms linked above for details (Health Data Streaming and Cloud Sync handling for PocketSync; hypervisor / vulnerability-platform / CDN credentials for PocketStack, PocketVM, and PocketOps; ownership-verified scanning for PocketPorts; self-hosted financial data for WeaveLedger; AI-summarized cybersecurity feed for PocketIntel; vendor credentials for PocketSOC and PocketNOC).

Acceptable Use

Subscriptions & Billing

WeaveHub products are offered through auto-renewing subscriptions. Pricing and trial details are specific to each product and are stated in:

Billing pipelines used across the family:

For App Store and Google Play subscriptions: payment is charged to your Apple ID or Google Play account at confirmation of purchase. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You can manage and cancel your subscription in your device's App Store or Google Play subscription settings. Any unused portion of a free trial period will be forfeited when purchasing a subscription. No refunds are provided for partial billing periods; App Store / Play Store refunds are handled by Apple or Google under their respective policies.

Cancellation

Service Availability

The Services are provided on an "as is" and "as available" basis. We may modify, suspend, or discontinue features at any time. Product functionality depends on the availability and configuration of connected third-party services (cloud providers, SolarWinds, security vendors, hypervisor APIs, CDN/DNS providers, AI gateways, push notification services). Operations may be delayed or fail due to provider outages, API rate limits, or upstream API changes.

Third-Party Services

The Services connect to third-party platforms including SolarWinds Orion, various EDR/XDR/SIEM vendors, Google Sheets, Google Drive, Microsoft OneDrive, Dropbox, Box, Home Assistant, Apple, Google, Stripe, and Cloudflare. Your use of those services is governed by their respective terms and policies. WeaveHub does not control, endorse, or assume responsibility for third-party services. You are responsible for complying with the terms of service of each cloud storage provider you connect to PocketSync Cloud Sync.

All third-party names, logos, and trademarks remain the property of their respective owners and are used solely to describe compatibility or integration.

Disclaimers

PocketSync is not a medical device and is not intended for diagnosis, treatment, or medical advice. Data may be incomplete, inaccurate, or delayed; do not rely on it for clinical decisions or emergencies. Always consult a qualified healthcare provider before making health decisions.

Cloud Sync is a data transfer tool. WeaveHub does not guarantee the integrity, completeness, or successful delivery of transferred files, contacts, or calendar events. Transfers may fail due to provider API limitations, network issues, data corruption, or exceeding the 500 MB per-file limit. Contact and calendar sync may result in duplicate or missing records due to differences in provider data formats. You are responsible for maintaining independent backups of your data. WeaveHub is not liable for data loss, corruption, duplication, or unauthorized access resulting from Cloud Sync operations.

PocketNOC and PocketSOC are monitoring and alert tools. They do not replace professional network operations, security operations, or incident response procedures. Alert delivery is not guaranteed to be uninterrupted or timely.

PocketIntel provides AI-generated summaries, IOC extractions, and vulnerability categorizations for informational purposes only. AI-generated content may contain errors or omissions and does not constitute professional cybersecurity advice. Always verify information against original sources before making security decisions. PocketIntel connects to Cloudflare Workers AI and OpenAI (via Cloudflare AI Gateway) for content summarization, the National Vulnerability Database (NVD), CISA Known Exploited Vulnerabilities (KEV) catalog, public RSS feeds, and Mastodon for source content.

WeaveLedger is a personal finance and expense tracking tool. It is not a substitute for professional accounting, tax preparation, or financial advisory services. Tax categorizations, budget calculations, and AI-generated receipt data may contain errors. You are solely responsible for the accuracy of your financial records and tax filings. Because WeaveLedger data is stored on your self-hosted Cloudflare Workers instance, WeaveHub is not responsible for data loss, unauthorized access, or security incidents on your infrastructure.

To the maximum extent permitted by law, the Services are provided without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, WeaveHub Technologies LLC is not liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, loss of profits, or interruption of file sync operations. Our total liability for any claim is limited to the amounts you paid for the Service in the 12 months before the claim arose.

Indemnification

You agree to indemnify, defend, and hold harmless WeaveHub Technologies LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

We will notify you of any claim subject to this section and may, at our option, assume the exclusive defense and control of that claim at your expense. You agree to cooperate with our defense and will not settle any claim in a way that imposes an obligation on WeaveHub without our prior written consent. This section survives termination of your account and of these terms.

Dispute Resolution

Any dispute or claim arising out of or relating to these terms or the Services will be resolved by binding individual arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these terms. Those rules and the AAA's filing instructions are available at adr.org. The arbitrator's decision is final and binding, and judgment on the award may be entered by any court of competent jurisdiction.

Arbitration will be conducted by telephone, by videoconference, or on written submissions unless you and WeaveHub agree otherwise. If an in-person hearing is necessary, it will take place in the county or judicial district where you reside, or at another location the two of you agree on. WeaveHub will pay filing, administration, and arbitrator fees to the extent the AAA Consumer Arbitration Rules require, and will not seek its attorneys' fees from you unless the arbitrator finds your claim frivolous.

Your right to opt out. You may opt out of this arbitration agreement and of the class action waiver below within 30 days of first accepting these terms — or, where a later version adds or changes this section, within 30 days of that version taking effect. To opt out, send us your name, the WeaveHub product you use, and a clear statement that you are opting out of arbitration, using our contact form. Opting out affects only this section and the class action waiver; the rest of these terms still apply, and opting out will not affect your access to the Services.

This section survives termination of your account and of these terms.

Class Action Waiver

You and WeaveHub agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of class proceeding.

If this waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in a court of competent jurisdiction, and the remaining claims will proceed in arbitration.

Governing Law

These terms are governed by the laws of the State of New York, without regard to its conflict of laws principles.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, labor disputes, internet outages, or government actions.

Assignment

You may not assign these terms without our prior written consent. We may assign these terms as part of a merger, acquisition, or sale of assets.

Severability & Waiver

If any provision of these terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the updated terms.

Contact

Questions? Contact us.